FAQ
What makes ZAHRA perfumes unique?
ZAHRA Perfumes are crafted with precision, combining exquisite scents and premium ingredients. Each fragrance is a testament to our commitment to quality and luxury.
What is the inspiration behind ZAHRA's perfume collections?
Each collection is inspired by diverse elements, from nature's beauty to cultural influences, creating a rich tapestry of scents.
How does ZAHRA ensure the quality of its perfumes?
We prioritize premium ingredients and rigorous quality control processes to deliver perfumes of the highest standards.
Are ZAHRA perfumes suitable for sensitive skin?
While our perfumes are generally well-tolerated, we recommend patch testing if you have sensitive skin. Consult our customer support at info@zahrafragrances.com
Are there any allergens in ZAHRA perfumes?
Check the ingredients listed on each product page for potential allergens. If you have specific concerns, please contact at info@zahrafragrances.com
Are ZAHRA perfumes cruelty-free?
Yes, we are proud to be cruelty-free. Our products are not tested on animals, and we prioritize ethical practices throughout our production process.
What is the shelf life of ZAHRA perfumes?
Our perfumes typically have a shelf life of several years when stored properly, away from direct sunlight and extreme temperatures.
What materials are used in ZAHRA garments?
ZAHRA garments are crafted using high-quality fabrics chosen for their comfort, durability, and luxurious feel. Common materials include cotton, silk, linen, and chiffon.
How do I care for my ZAHRA clothing?
To ensure the longevity of your ZAHRA garments, we recommend following the care instructions, this involves dry clean recommended, iron the clothes at moderate temperature, do not wring, and do not use any type of bleach or stain removing chemicals.
Dose ZAHRA offer custom or personalized clothing options?
At this time, ZAHRA does not offer custom or personalized clothing options. However, we are constantly exploring new ways to enhance our offerings and provide unique experiences for our customers.
How can I track my ZAHRA order?
Tracking your order is easy! Enter your order number in the designated fields on our "Track Order" page. You'll get real-time updates on the status and location of your ZAHRA products.
How long does it take for orders to be delivered?
Delivery times may vary based on your location. Once your order is placed, you'll receive a confirmation email with an estimated delivery date. For more details, check our Shipping Policy.
Can I modify or cancel my order after it's placed?
We strive to process orders swiftly. Unfortunately, once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before confirming.
What do I do if I receive a damaged product?
We apologize for any inconvenience. Contact our Customer Support at info@zahrafragrances.com within 48 hours of receiving the damaged item, and we'll assist you with a replacement or refund.
Are returns accepted?
We want you to be satisfied with your ZAHRA purchase. Check our Returns Policy for detailed information on returns, exchanges, and our satisfaction guarantee.
Can I find ZAHRA products in physical stores?
Currently, ZAHRA products are exclusively available through our online store, ensuring a seamless shopping experience.
Are there any promotions or discounts available?
Stay updated on our latest promotions by subscribing to our newsletter. We frequently offer exclusive deals and discounts to our valued customers.
How can I stay informed about new releases and collections?
Subscribe to our newsletter for the latest updates on new releases, collections, and exclusive offers.
How can I contact ZAHRA customer support?
Reach out to our dedicated support team at info@zahrafragrances.com for any inquiries, assistance, or concerns. We're here to ensure your ZAHRA experience is exceptional.